Refund policy

Last updated: 19 October 2026.

Fourteen days, for any reason

If Caretaker Pro isn't right for you, ask for a refund within 14 days of buying it and you'll get one, in full, whatever the reason. You don't have to explain, and nobody will try to talk you out of it.

How to ask

• Through Polar: reply to the receipt Polar emailed you, or ask from your order in Polar's customer portal.
• Or write to us at hello@sialk.net with your order number (it is on your receipt) and the email you bought with.

What happens next

Polar Software, Inc. is the seller of record, so the refund comes from Polar, to the card or account you paid with, usually within a few working days.

Once a purchase is refunded, its licence no longer opens Pro: Caretaker learns of it the next time it checks, within about a day, and Pro turns off. The free edition stays yours, as it always is.

After fourteen days

After 14 days a purchase is final, except where the law where you live gives you more (for example if the software doesn't work as described). If something is wrong, write to us either way: a problem we can fix is better than a refund.

Who we are

SIALK LTD, a company registered in England and Wales, number 17427982. Contact: hello@sialk.net. See also the terms and the privacy policy.